Reservation Policy

Upon booking your room and providing us with your credit card number and expiry date in lieu of guarantee, your reservation will be confirmed.

During certain periods of the year, reservations of 2 nights or more may be required. Any arrival after or departure before the required dates will be considered as cancellation.

If you plan your check-in after 9:00 P.M., please notify us of your arrival time by calling us at 1 418 694 0834 or by sending us an e-mail at info@manoiresplanade.ca

If you do not inform us of your arrival time, we will hold the room (or rooms) for you until 9:00 p.m. after which, if you have not taken the room (or rooms), we will charge you the cost of one night’s stay on your credit card or we will deduct it from your paid deposit.

Cancellation and modification policy

In general, there are no penalties for cancellations or modifications made before 11:59 P.M. of the 6th day prior on your scheduled arrival date. Every cancellation or modification made within this period is subject to one night charge plus taxes of the room(s) that is (are) concerned.

The cancellation or modification delay is longer especially when the reservation is made during peak season or during busy periods or 30 days or more prior on your arrival date.

If you cancel or modify your reservation after the required cancellation or modification deadline, a charge equivalent to the cost of one night’s stay in the booked room (or rooms) will be applied to your credit card or will be deducted from your deposit.

The cancellation policy for groups will be applied as per the arrangement made at the time of reservation.